Dave Guarino's Occasional Newsletter | Substack

Odd bits of tacit knowledge, vol.1

Also: what EBT ID theft looks like in the wild

Sep 7 •

New

What might LLMs/generative AI mean for public benefits and the safety net/tech?

A morning coffee set of thoughts

Jul 26 •

What might better accountability systems for government technology (and customer experience) look like?

Process? The "what"? Measures? The "who"?

Jun 2 •

Dave's Occasional Newsletter #2 (Updates! A theory of constraints! Medi-Cal!)

A theory of 3 constraints in services, some personal updates, and a little friction map/spelunk of Medicaid renewals from radio ad to web form

Apr 11 •

This is Dave Guarino's Occasional Newsletter.

Apr 5 •

Dave Guarino's Occasional Newsletter

Dave Guarino's Occasional Newsletter

My personal Substack

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